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FREQUENTLY ASKED QUESTIONS

Q: How does hot water extraction carpet cleaning work?

A: Known as the Hot Water Extraction (HWE) method, this technique is also known as "steam cleaning". Although more advanced than regular steam treatments, the pressurised hot water extraction (PHWE) method uses high pressure for agitation, and hot water to increase the reaction rate. Here's how it happens:

A high-performance unit “injects” hot water steam deep down to the very fibre of your textile floor covering; Simultaneously, a suction attachment is at work to remove up to 95% of moisture and dislodged unsanitary agents. Deep carpet cleaning is suitable for: Fabrics made of synthetic or woollen fibres. How long does steam cleaning carpets take to dry? Approximately 4-6 hours.

Q: How does low moisture / dry chem cleaning work?

A: Here is how dry cleaning is done:
The technician emulsifies a special dry chem powder and rubs it in with rotating brushes;
The powder bonds chemically to any dirt particles that reside in between the fibres;
The cleaning agent is left to loosen up soil and make it easier to extract;
Then the pro vacuums your piece to suck in both powder and dirt;
Dry chem cleaning removes 99% of allergens and effectively refreshes any carpet or rug. Is drying time required? No. Your carpeting is ready almost immediately after the service.

Q: How often should I have my carpets professionally cleaned?

A: Well, it depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year for regular household carpeting

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